Eleri D
22 Ogos 2024
We had a lovely time, and as many have previously noted - it's the hotel staff that make your holiday. They work so hard, popping up everywhere throughout the day. Bibo and Lorena deserve special praise for their dedication and overseeing of the restaurant. Our room was clean and spacious and we slept well every night. We settled on the grassy area every day because of the cooling breeze and consequently not a single member of the animation team spoke to us, never mind smile! Nicky ensured the shuttle bus sign was altered to note limited availability whilst we were there - this is fair but the que for the bus remains unfair ( mind you that is down to the manners of guests). I don't believe that this hotel has an identity - advertises as a family space yet there is nowhere for children to go in the evening... consequently they are running around the bar area. After meeting Nicky and Mr Manager I'm confident that they will set a particular direction and work towards it. Positives: Friendly staff, wonderful food, spacious room, quiet location with beautiful sunsets, comfy and plentiful sunloungers, swap box. Needing improvement : More staff before you drive away wonderful staff, Consistency all around - inflatables, towels, pouring of water, opening times of outside bars, courtesy of animation team etc, Identity - what is it? Evening entertainment - pretty poor. Ambiance of the bar and eating area ( canteen vibes more than restaurant) A more effective shuttle bus arrangement. ( All of these points have already been conveyed to the higher leadership team). You'll have a lovely, quiet holiday if you visit but it's for relaxation and early bedtimes!!
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